Patient Testimonial- Skilled Nursing!

DCH has a growing number of patients taking advantage of swing bed care services. These services typically involve inpatient physicians and nursing attention, along with physical, occupational, and sometimes speech therapies to help rebuild strength and functionality. The goal is to set patients up for the greatest opportunities for success at home. IV antibiotics following infections are another common service. A full team is provided to evaluate every variable that effects patient recovery, including diet and discharge planning, and communicate regularly with patients and family. 

Today we introduce you to Susan, who had tremendous comments about her recent swing bed patient experience.

Susan endured a skin tear on her arm this spring. She put a bandage on it and woke up in the middle of the night, feeling as though it was on fire. She ventured to a tertiary hospital, and they performed three surgeries to address the issue. Susan was in the ICU and then transferred to another room. She requested to be discharged after staying one week. Once home, Susan fell three times in 24 hours and felt she needed to return to the hospital. This time she requested DCH. 

After stabilizing in the ER, her insurance approved her for a swing bed stay. Susan’s family lives in Perry, where she's lived her whole life. Susan worked at the clinic as a receptionist for 20 years. Care from our outpatient service areas had been provided to Susan at different points, but this was her first time experiencing emergent and skilled care at Dallas County Hospital. 

She shared the following about her stay. 

“I was at Dallas County Hospital for three weeks. The nurses got me settled and attended to my every need. They were very timely responding to call lights, and they could not have been nicer. I could not find a single part of my care or care team to complain about it, and I'm grateful for that. I had been sedentary for weeks, and the staff at DCH got me up and walked. The PTs were wonderful, as well as the OT. I also found the room spotless, and staff came in everyday like clockwork to ensure it remained that way. The food was delicious and far exceeded my expectations.”

Susan concluded with, “I highly recommend swing bed care at DCH. You received individualized, incredible care. I'm not sure what would have happened to me had I not gone to Dallas County Hospital and am forever indebted.”