Dallas County Hospital Celebrates Customer Service Week

October 5^th-9^th is National Customer Service Week. Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people we serve. It is an opportunity for Dallas County Hospital physicians, nurses and staff to say thank you to our patients and their families for choosing DCH!

When you choose Dallas County Hospital, you choose one of the best hospitals in the nation! This dedication to serving YOU is reflected in recent patient satisfaction results:

·         Top 1% in the Nation in Emergency Department Satisfaction (4^th Quarter 2008-2009)

·         Top 2% in the Nation in Surgery Patient Satisfaction (August-2009)

·         Top 2% in the Nation in Inpatient Satisfaction (August-2009)

In addition, Dallas County Hospital was recognized nationally in fiscal year 2008-2009 for improved results in Inpatient, Surgery, and Emergency Department patient satisfaction results. 

We are dedicated to providing you very good service every time you choose our hospital and invite you to share with us what is working well or what we can do to improve by calling (515) 465-7585. 

Dr. Klise Chosen as Service Hero of the Month

Congratulations to Dr. Kurt Klise with Mercy Family Practice in Perry, who was chosen as Dallas County’s Hospital Service Hero of the Month.

Dr. Klise was awarded this honor for being recognized by several of his patients for the outstanding service he provides and the caring manner in which he delivers it. “Dr. Klise was forthright about everything: the good, the bad and the ugly. The nurses were delightful and helpful. I have a new level of respect for Dr. Klise. Hopefully more people can hear about this positive experience. I wouldn’t hesitate to have him do it again,” said one patient. “Everyone was very helpful and kind, and Dr. Klise was very courteous and kind. I appreciated all of it,” said another patient.

Dr. Kurt Klise is a graduate of the Kansas University of Medical School and has been practicing at the clinic for 23 years. He is certified with the American Board of Family Practice, and his special interests include colon cancer screening and colonoscopies; geriatrics, hypertension, hyperlipidemia and diabetes.

The Service Hero of the Month is chosen by a team of hospital staff and specifically recognizes those who contribute to a culture of excellence at DCH by impacting the patient’s perception of service. You have a choice for your health care and we hope you choose Dallas County Hospital.