Dallas County Hospital is pleased to announce that construction on the North employee/therapy parking lot renovation began on Monday, June 14^th, with completion by September 2010. 

Throughout the construction process, the North Lot will be closed, with patient and visitor access to the hospital available at the south main entrance. The information desk attendant and DCH staff will continue to be available to direct and assist patients as needed. 

Renovation of the North Parking Lot will entail a number of improvements including additional parking spaces, improved lighting, extensive landscaping, the completion of the community walking trail and improved access to the Hospital’s North Entrance.

Dallas County Hospital staff is working hard to ensure a smooth transition through this process, with an end result being a much more accessible entrance for our patients, visitors and staff. 

Inpatient Team Honored at DCH

Congratulations to the Inpatient Team for being named Dallas County Hospital’s May Service Hero of the Month. The Inpatient Team, made up of staff from Med/Surg, Radiology, Lab, and Dietary, was recognized by the Service Team for their outstanding patient satisfaction results in April.

Inpatient was recognized by Press Ganey, a leading independent organization specializing in patient satisfaction measurement and improvement services, for raising their mean patient satisfaction score 5.2 points from October to March, which is considered statistically significant. In April, Inpatient ranked in the 96th percentile against hospital’s nationwide and in the 99th percentile for Nurses, Meals, Tests & Treatments, and Visitors & Family.

“Press Ganey recognizes that the change in score was not random, but due to some change within your facility. Your patients have recognized this change,” said Justin Bulla, Improvement Manger for Press Ganey Associates. “You should be very proud of your achievements.”

“All of the nurses, CNAs, and staff were courteous, helpful, and professional,” said one patient.

“Best hospital I was ever in--good staff, good care,” said another.

“This award shows that patient satisfaction is not just one department’s responsibility.  It’s the collaboration of techs and nurses to provide exceptional care to our patients,” said Sally Swenson, Med/Surg manager. “Providing this kind of care is truly a team effort.”